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QUALITY POLICY
What is quality improvement?• Quality improvement (QI) involves making changes to our practice to achieve optimal safety and health outcomes for patients.• The changes should be consistent with best practice standards, particularly for clinical conditions.• QI target any part of the health care service provided by our practice, from day-to-day operations such as scheduling appointments, through to the clinical knowledge and performance of health professionals.• QI often involves activities that gather qualitative or quantitative clinical information about our practice and its health professionals. This information then helps to decide how to make changes.• Patient clinical care data is a key source of quantitative clinical information.• This data can be collected and analysed compared to best practice standards to give health professionals feedback about their performance as part of a clinical audit.
What are interventions?Interventions are activities and actions that help address clinical problems and achieve quality improvement in our practice.Each intervention is designed to address specific, different causes of clinical problems. Matching the correct intervention to the causes of the clinical problem can increase the chances of achieving successful quality improvement.
How we perform a clinical auditThe clinical audit process has commonly accepted components. Once the clinical issue or problem has been identified, the process is usually described as a cycle that includes five steps.
1. Establish best practice standards.2. Collect and analyse data.3. Provide feedback.4. Identify and implement change.5. Continue monitoring.
After these five steps, the cycle starts again at Step 1, in an iterative process of quality improvement.
What is quality improvement?• Quality improvement (QI) involves making changes to our practice to achieve optimal safety and health outcomes for patients.• The changes should be consistent with best practice standards, particularly for clinical conditions.• QI target any part of the health care service provided by our practice, from day-to-day operations such as scheduling appointments, through to the clinical knowledge and performance of health professionals.• QI often involves activities that gather qualitative or quantitative clinical information about our practice and its health professionals. This information then helps to decide how to make changes.• Patient clinical care data is a key source of quantitative clinical information.• This data can be collected and analysed compared to best practice standards to give health professionals feedback about their performance as part of a clinical audit.
What are interventions?Interventions are activities and actions that help address clinical problems and achieve quality improvement in our practice.Each intervention is designed to address specific, different causes of clinical problems. Matching the correct intervention to the causes of the clinical problem can increase the chances of achieving successful quality improvement.
How we perform a clinical auditThe clinical audit process has commonly accepted components. Once the clinical issue or problem has been identified, the process is usually described as a cycle that includes five steps.
1. Establish best practice standards.2. Collect and analyse data.3. Provide feedback.4. Identify and implement change.5. Continue monitoring.
After these five steps, the cycle starts again at Step 1, in an iterative process of quality improvement.